RESERVATION & CANCELLATION TERMS
I, CUSTOMER NAME (hereinafter "Customer"), hereby authorize Fortuna Services to charge my credit card in accordance with the terms and conditions set forth below. I understand that any charges will show on my billing statement as "Fortuna Services."
Reservations Terms:
All reservations must be submitted via online booking through the website www.fortunaservices.com or via email at info@fortunaservices.com and must be paid at the time of booking. The customer has read and verified the details and dates of the services, and by continuing with payment, agrees that everything is correct.
Cancellation Terms: Private Transfers Shuttles
All cancellation requests must be emailed to info@fortunaservices.com at least 48 hours before your service for a full refund to apply, excluding the credit card fees (5%).
All cancellation requests during the "HOLIDAY SEASON" season from December 5th - January 4th must be emailed to info@fortunaservices.com at least 72 hours before your service for a full refund to apply, excluding the credit card fees (5%).
Any changes to your reservation must be sent via email to info@fortunaservices.com at least 24 hours before your transfer service, subject to availability.
For any changes that require a refund, credit card fees of 5% will be applied.
No-shows are considered as cancellations and are non-refundable.
Private airport pick-ups will be re-scheduled without any charge if your flight is delayed, and arrival is within the same day.
Failure to contact Fortuna Services with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare.
Modifications:
We are happy to accommodate any service modifications made up to 24 hours from the time of the Service; the only fees, penalties, and time restrictions Fortuna Services will impose on the Customer are those imposed by the applicable service providers and not under our control. Last-minute modification requests (24-48hrs from the time of service) must be directed by email at info@fortunaservices.com. Any service or modification request cannot be considered confirmed or guaranteed and is subject to availability or until Customer makes new payment arrangements if there is a price increase, and Fortuna Services provides Customer with updated confirmations. The customer has read and verified the details and dates of the Services and by continuing with payment online agrees that everything is correct.
Fortuna Services is not responsible for delays caused by accidents, civil disturbances, emergency medical situations, mechanical malfunction, damage to the highway, extreme weather, or other acts of God. We are not responsible for direct or indirect consequences of our performance or lack thereof, including, but not limited to, failure to arrive on time for a flight, meeting, or another event, and loss of lodging reservation or another service due to late arrival. Fortuna Services offers a 100% money-back guarantee in the event we do not provide the service paid for, subject to our limits of liability.
Travel insurance is strongly advised. A "cancel for any reason" type plan allows the most flexibility to completely mitigate anything that may come up.
Assumption Of Risk; Hold Harmless And Indemnity Terms:
Fortuna Services, together with its affiliates, partners, owners, directors, officers, agents, and employees (collectively, “Fortuna Services indemnified parties”) act only as agents selling travel-related services and booking such services. While we strive only to work with the best service providers, Fortuna Services indemnified parties are in no way liable for any act or omission made by any service provider, the results of which may include but are not limited to damages, loss, or injuries to the customer or other travelers paid for or traveling with the customer. You acknowledge and agree that Fortuna Services indemnified parties have performed reasonable due diligence in helping put together connections with third-party service providers that suit your expressly stated preferences. Still, the ultimate decision to select specific requested services and engage specific third-party service providers is solely and exclusively the customer's decision, based on the customer’s investigation into the options available to the customer and not solely on the advice or recommendation of Fortuna Services indemnified parties. Additionally, the activities involved in the requested services may involve dangerous activities, unfamiliar locations, and other risks associated with traveling abroad. Please be aware that the customer is solely and exclusively responsible for their well-being and belongings, engaging in each of the requested services and related activities at the customer’s own risk, and the customer hereby expressly assumes that risk. Fortuna Services indemnified parties cannot and shall not be held liable for any damages, losses, or injuries occasioned by your travels or the services of third-party service providers or that are outside its realm of control. Fortuna Services is not responsible for any disclaims, and all liability related to any and all services provided on the www.fortunaservices.com website. Accordingly, any use of services will be made at the traveler’s risk.
